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This store works on-demand, which means that every product is made especially for you as soon as you place an order. It take us 3-5 business day to process it before shipping.
Once we ship your order, we send you an email with a tracking number and a link that you can check the current status of the shipment.
SHIPPING RATES
| DESTINATION | PRICE | DELIVERY TIME |
|---|---|---|
| United States | $3.99 – $14.00 | 7-14 business days |
| Europe | $4.09 – $15.99 | 7-14 business days |
| Worldwide | $7.99 – $16.00 | 15-30 business days |
WHERE ARE ORDERS SHIPPED FROM?
All orders are shipped either from USA, Canada, Spain, Latvia, UK, Australia or Japan, depending on which one is closest to your shipping address. We work in this way to be able to offer better shipping prices and fastests delivery times.
Some of our products come individually packaged to protect their shape and provide extra durability and we may ship them separately. Always check your shipping confirmation email to know what products of your order will arrieve separately.
F.A.Q.
1. Does your store ship to all countries?
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Sep 23, 2022):
- Afghanistan
- Bhutan
- Chad
- Laos
- Libya
- Mongolia
- Papua New Guinea
- Samoa
- Solomon Islands
- South Sudan
- Timor-Leste
- Turkmenistan
- Yemen
The list of countries where our shipping carriers don’t offer international shipping may change in the near future.
2. How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.
You can also subscribe to our email notifications to receive live updates about your shipment.
3. How are your products packaged for shipment?
Posters / postcards: we use kraft envelopes for postcards and posters in size 8 × 10 in. For posters with bigger sizes, we use triangular kraft boxes or cylinder cardboard tubes.
Stickers: kraft envelopes or resealable plastic bags with stay-flat inserts, depending on the location.
Mousepads: post-consumer recycled (PCR) polymer mailers.
Mugs: are packaged in cardboard boxes.
4. What if the product got damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to shop@orihimestudio.com and detail the problem. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch to assist you in the best way as we can.
5. What if I entered the wrong address?
Please, always double check the entered address before proceed with the payment. Contact our customer support immediately for any change. If the order isn’t shipped yet, we still can update / change the address. If the order was already shipped, we are not responsible for the loss of your product due to lack/incorrect of information.
In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to us and we do our best to re confirm the address and reship your order.
6. What if I my order is lost?
An product is lost If hasn’t arrived after 3 months from the date that your order was confirmed shipped. Please contact us If you think that your order is lost.
7. What is this store's return/exchange policy?
If your shipped goods contain incorrect or damaged goods we will do our best to offer a replacement.
If you received an incomplete/missing item we will send it right away. Keep in mind that some products are shipped separately, please check your shipping confirmation email and click on every tracking number to access to our tracking page.
If your order is lost, check that the entered address is accurate. If you didn’t provide the correct address, we are not responsible for the loss of your product and we don’t provide a refund.
Aside from those there are no returns/exchanges.
8. My order is still not shipped
It take us 3-5 business day to process your order before shipping. If it’s not shipped after 7 days please contact or customer support and we’ll reach you within the next 3 business days.